The full context.
Searchable by the next person.
Record a two-minute walkthrough of the case: what the customer did, what broke, what you tried. Share a link. The person picking it up searches the customer's name and gets the whole story.
no install · one flat price · no per-seat fees
The problem
Context gets lost.
The next person starts from scratch.
- The full story doesn't fit in ticket notes.
- What the customer actually did, what you tried, what you ruled out. Three sentences can't hold that. The next person picks up the case and starts from scratch.
- You've answered this before. Somewhere.
- The same issue surfaces again. You know someone on the team solved something similar eight months ago. You can't find the ticket. You solve it again.
- Customer-facing walkthroughs take forever to write.
- Explaining a technical process in text takes fifteen minutes of careful writing. Recording it takes three. And the video communicates what text can't.
- New support teammates start with a blank slate.
- Everything your team has learned from past cases lives in closed tickets and people's heads. There's no catch-up path.
How it helps
Build a library of solved problems.
Every recording your team makes contributes to it automatically. Nobody has to curate it.
- Record the walkthrough in seconds
- No install, no extension. Open the recorder in your browser, walk through the case, hit stop. You're ready to share before you've opened a new tab.
- The transcript is the artifact
- Every recording is automatically transcribed, published or not. Your case walkthrough becomes searchable text. The next time a similar issue comes in, your team searches the library and finds your recording.
- Search past cases by what was said
- Your whole org's library is searchable by transcript, tag, creator, or video title. "Has anyone dealt with this billing issue before?" searches the library. The answer is probably in there.
- Customers open it without an account
- Published recordings get a public share link. Your customer clicks the link and watches in their browser. No searchferret account, no app, no download.
Where this pays off
Support work worth recording.
- Case handoffs when the primary contact is out
- Customer-facing walkthroughs for complex technical issues
- Tagging a walkthrough with its ticket number or issue category so the next person can find it
- Building a library of common case resolutions
- Onboarding new support staff with real past cases
- Escalating issues to engineering with full visual context
The call
Twenty minutes, with the person who built it.
- 01
You show us how your team records and shares things today.
Five minutes - 02
We search a real library live, and set up yours if you like.
Ten minutes - 03
You decide. No follow-up sequence, no "checking in".
Five minutes, or less
You'll be talking to Wouter, the founder. Not a sales rep.
Frequently asked questions.
No. Published recordings get a public share link. Anyone with the link opens it in their browser. No sign-up, no login, no app. Just the link.
See your case history searchable, on the call.
Twenty minutes with the founder. Bring a case that took three handoffs and we show what the next person would have found.
Or get started free, no call needed